FAQ's
HOW MUCH IS POSTAGE AND PACKAGING?
In order to keep costs down for you as a customer, P&P is worked out on an individual order basis and the most economical way of sending it.
Pre-made items:
• Single or few items: £2.10 (£2.50 first class)
Where possible, smaller orders will be sent as ‘Large Letters’ to save you money on P&P.
• Standard postage: £3.40 (£4 first class)
Custom orders:
Orders containing custom items will be charged the standard rate to account for item weight and size differences. In the event that the items can be sent as a large letter additional P&P will be refunded.
Pre-made items:
• Single or few items: £2.10 (£2.50 first class)
Where possible, smaller orders will be sent as ‘Large Letters’ to save you money on P&P.
• Standard postage: £3.40 (£4 first class)
Custom orders:
Orders containing custom items will be charged the standard rate to account for item weight and size differences. In the event that the items can be sent as a large letter additional P&P will be refunded.
DO YOU SHIP INTERNATIONALLY?
Yes I do! Please mention when ordering and I will be able to find out the costs of shipping to your country before you confirm your order.
HOW LONG WILL MY ORDER TAKE?
Every order is unique and each take a differing amount of time. As I run Crackers Cozies around the rest of my life, it also depends on my current circumstances. Please feel free to ask when ordering and I will be able to give you a rough estimate.
HOW SHOULD I CARE FOR MY ITEMS?
Most items are machine washable. Personally, I wash our items at 40°c using normal detergent. Once clean, I leave them to air dry which happens fairly quickly.
In order to ensure your pet's safety, items should be inspected regularly. If an item gets damaged, please cut away any threads or parts which may cause hazard - for example by catching little toes - and replace the item if it is no longer safe. Before I dispatch my items, I check for any threads and remove them, however you may wish to check in case any have been missed.
In order to ensure your pet's safety, items should be inspected regularly. If an item gets damaged, please cut away any threads or parts which may cause hazard - for example by catching little toes - and replace the item if it is no longer safe. Before I dispatch my items, I check for any threads and remove them, however you may wish to check in case any have been missed.
WHAT IF MY CHOSEN FABRICs ARE OUT OF STOCK?
If I do not have enough of the fabrics you have chosen I will notify you before payment. While it is possible for me to get more of many fabrics listed, some are one offs at the shop I buy from. I will discuss with you whether you would like to wait for replacement fabrics, or you may make alternative choices.
WHAT PAYMENT METHODS DO YOU ACCEPT?
As standard I use PayPal for all orders. If you cannot use PayPal, please do not hesitate to ask and we can sort alternative payment.
I'VE COME UP WITH MY OWN IDEA, CAN YOU MAKE IT FOR ME?
If you've thought of something yourself, or want to modify the look of an existing product, don't hesitate to contact me! I love a challenge and will be more than happy to give it a go.
I'VE SEEN FABRIC I LIKE ELSEWHERE, CAN YOU GET IT IN?
If you don't find that any of my current fabrics are taking your liking but have found something or have an idea for what you want, I'll be more than happy to see if I can source it for you. Please note that this may alter the price of the products depending on the costs of the fabric.
ARE CLIPS FOR HANGING INCLUDED WITH THE ITEM?
In order to keep costs down to a minimum, clips do not come with items. For those who need clips, I have them available for 5p each.